Q: How long will it take to receive my order?
A: Order processing is 1 - 2 business days and shipping time is an additional 1 - 5 business days depending on your location. We use Australia Post eparcel, which means you are able to track your parcel on its way to you.
Q: How much is shipping?
A: Our shipping rates are based upon Australia Post rates. They factor in your destination, shipping method, and weight of your package.
Q: Can I ship to multiple addresses on one order?
A: No, not at this time. Please place one order per shipping address.
Q: Can I ship to a PO Box or APO/FPO?
A: Yes, we can ship to PO Boxes or APO/FPO's.
Q: What is the return policy?
A: No returns accepted, however, our scent is guaranteed to last for up to 2 years.
Q: Can I purchase just one scent or specific scents?
A: No, all of our products come to us assorted so we are unable to sell specific scents.
Q: Can I mix the products to make a case?
A: Mixed Cases? Certainly. You can vary your order to suit your sales.
Q: How much product should we anticipate selling for our fundraiser?
A: It depends. As a rule of thumb, we recommend starting off with 1 bucket(or 5 bag sets) of product per person selling. Because our products are non-perishable... you are free to order as much product as you think your group might sell. If you under order, just let us know and we will send you more.
Q: What stores sell your Smencils?
A: Smencils can be found in Barnes & Noble, Bed Bath & Beyond, Michaels, Target.com, ToysRUs.com, and several independent
gift shops. Please note that not all stores carry stock so please check with your local store for inventory of Smencils or Smens.
Q: How can I purchase Smencils if I am not in Australia?
A: There are several distributors located outside of Australia. Visit the World map to find the nearest distributor: click here.